VeloBank is migrating Citi Handlowy customers to its systems this weekend, triggering a prolonged technical outage. According to reports from Bankier.pl and wnp.pl, the transition will disable online banking and BLIK payment services for affected users throughout the weekend.
- Migration of Citi Handlowy accounts to the VeloBank platform.
- Total suspension of internet banking and mobile app access.
- Unavailability of BLIK payments during the technical window.
- Strategic pivot by the institution toward corporate banking services.
Which services will be unavailable during the outage?
Customers will lose access to essential digital tools starting this weekend. According to reports from Direct Money and Super Biznes, the technical break means users cannot log into their accounts or execute transactions via internet banking.
The outage specifically impacts the BLIK system, a widely used mobile payment method in Poland. Users will be unable to make payments or withdrawals using BLIK codes for the duration of the weekend, according to public statements cited by local media.
Why is the migration from Citi Handlowy happening?
The outage is a direct result of the process of moving customers from Citi Handlowy to VeloBank. This technical transition is required to integrate the customer base into a single operating environment. While the bank has issued communications regarding the downtime, the move represents a structural shift in how these accounts are managed.
How is the bank’s business strategy changing?
This transition coincides with a broader shift in the institution’s market positioning. According to Strefa Biznesu, the bank is moving away from certain traditional retail models to place a heavier emphasis on serving corporate clients and firms.
This strategic pivot suggests a narrowing of focus toward the B2B sector, marking what the outlet described as the end of a specific era for the bank’s previous operational approach.
